Guide agents through pre-configured steps to help resolve customer queries faster. Set custom Service Level Agreements (SLA) for multiple regions, products and business units to prioritize and deliver by suitable deadlines for each requirement.Įxtend your support capabilities by building apps customized for your business.Ĭreate a secure test environment to try new features and settings in Freshdesk without impacting agents or customers.Įasily manage agent shifts across time zonesĬreate or bring in business-critical data right inside your Freshdesk. Show agents the solution articles that a customer opened before they created a support ticket. Segment customers for personalized support

Provide or restrict access to your agents at granular levels.Ĭreate powerful reports and dashboards unique to your business and draw deeper insights from your Freshdesk data. La Management Console est un centre de contrôle basé sur le Web pour votre compte TeamViewer.Invite external agents and third parties into Freshdesk to help full-time agents resolve complex customer issues.Īutomatically assign tickets to all available agents in a group in a circular fashion. TeamViewer connects computers, smartphones, servers, IoT devices, robots - anything - with fast, high performance connections through our global access network… even in outer space or low bandwidth environments.Ĭustomer Login. The TeamViewer remote connectivity cloud platform enables secure remote access to any device, across platforms, from anywhere, anytime. Preview TeamViewer: The Remote Desktop Software We would like to show you a description here but the site won’t allow us.

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